Quality Standards and Control by GUZUNDSTRAUS
OUR MISSION
GUZUNDSTRAUS takes the quality control of our products very seriously and therefore we have developed strict but logical Quality Standards.
We want to give love and pleasantly surprise, that is why our products are always of such high quality. You can be sure that our products have passed quality control and correspond to the parameters stated on the GUZUNDSTRAUS website.
Absolutely all orders (we are not joking, all!) are packed and checked with video recording of the process and are personalized and unique products for our customers. If you encounter quality problems, you can always request a video check of your product from our Customer Service by presenting the order number and your email.
Thanks to our unique quality control methods, we can guarantee you a pleasant aftertaste after receiving our product. We hope that you have already made your next order and are waiting in anticipation.
Always with you, the multicultural company GUZUNDSTRAUS, which gives love and radiates light.
GUZUNDSTRAUS offers Free Express Shipping for Orders Over $99.
Free Shipping takes around 7-10 business days (excluding the order processing time 1-3 business days).
GUZUNDSTRAUS also offers Express Shipping (6-8 business days) and High Priority Shipping (4-6 business days). Please note, the shipping terms are excluding the order processing time 1-3 business days.
As our carriers are expecting unprecedented volume this holiday season, we suggest you factor in a few additional days to your required arrival date to avoid disappointment due to potential transit delays.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
We respect you and want to save you from useless expenses, so in this way to minimise costs of shipping and custom taxes your order items will be combined in the one package.
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned with their original tags attached.
GUZUNDSTRAUS accepts: undamaged, unharmed, unworn and unwashed products in the original package for return and exchange. Please contact our Customer Service for approving the issue of the product for return/exchange.
Please be careful of makeup rubbing off on the garment. Products with makeup marks won't be accepted.
All purchases must be returned in their original condition (unworn with original tags attached) within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th. For exchanges: please indicate the desired model/size.
We recommend you contact Customer Service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
Contact Your Personal Stylist in the Live Chat or Customer Service and provide the Order ID to start the Return/Exchange Processing. We promise to make this process as easy as possible.
All shipments from customers to the company should have our approved mailing label. You will receive your shipment mailing label by email once the return/exchange was confirmed by Company. Please note, DO NOT ship back to the address of the waybill.
Due to the Company Policy, all responsibility for the returning goods belonged to the customer, as well as the financial side of return shipping.
From the moment we receive the goods back, we will conduct an inspection to verify the reported problems and check if it meets our Return/Exchange Conditions Policy. If confirmed, you will receive a message by email and the refund or exchange process will be initiated.
GUZUNDSTRAUS cares about Product Quality the most and In case of a confirmed quality problem of our product from GUZUNDSTRAUS.CO site, we will provide a full or partial refund, and in return we will provide the same or another product of the same price category absolutely free of charge. Please free to contact our Customer Service and note Quality Problems.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our Customer Service .
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
OUR MISSION
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OUR STORIES
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OUR APPROACH
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OUR PHILOSOPHY
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